When I conducted my first field research project as a graduate student at Harvard, I studied the work of customer service reps who had just been re-organized into self-managing teams. The transition was consequential, both for the service reps and for their front-line managers. The service people went from having a highly autonomous job—each had his or […]
Written by Hackman and Wageman for practitioners who work with teams, especially new leaders. Summarizes four key principles for designing and leading teams—including asking whether you really need a team. The article summarizes the 6 Conditions framework and provides illustrations of how to bring these principles to life in practice.